Riga, Latvia · Service & UX Designer

Designing
for how people
actually live.

A Master's in Service Design, three years of field research across maritime, energy, robotics, and travel, and a habit of owning the whole problem from the first interview to the last pixel.

Service Design Strategies & Innovation
University of Lapland · Latvia Academy of Art
Probot robot dog prototype for classroom education
01Probot · 2023
Service Design · EdTech

Robotic Dog in Education

Reframing a robot dog from a classroom novelty into a teacher's aide, built on workshop research with real students and teachers.

Service Designer Intern 8 weeks
Enertelligence, EU co-funded energy concepts for VAMK
02VAMK · 2025
UX · AI Prototyping

Enertelligence

Five energy optimisation concepts for Finnish SMEs, designed from published EU-funded research.

Business Tornio website prototype
03ProtoLab · 2023
Service Design · UI Design

Business Tornio ProtoLab

A platform connecting three universities and a regional business community, built around a workshop with eighteen real participants.

Kongsberg Maritime
04Kongsberg · 2024
UX/UI · Maritime Systems

Kongsberg Maritime

Designing interfaces for business-critical maritime systems. Project details are confidential, this page shares the context instead.

Aito Igloo & Spa Resort website
05Aito · 2024
Branding · UI Design

Aito Igloo & Spa Resort

A complete brand identity and six-page website for a new Lapland resort by Nordic Unique Travels, owned end to end from logo to booking flow.

Portrait of Cilia Kafi
Cilia Kafi · Riga, Latvia
About

Hi, I'm Cilia.

I'm a service and UX designer based in Riga, Latvia, with a dual Master's in Service Design Strategies and Innovation from the University of Lapland and the Latvia Academy of Art. I grew up between languages and places, and that's quietly shaped how I work: I'm at my best when I'm listening carefully to people before drawing a single screen.

I'm curious by nature and happiest in the messy early stage of a problem, interviews, sticky notes, half-formed maps, where the real shape of things hasn't surfaced yet. I like understanding the whole system around a person before deciding what to build, and I care as much about the Tuesday-afternoon reality of a design as about how it looks in a portfolio.

Outside the brief, I'm a lifelong learner who moves easily between research, design, and the occasional bit of code, and I believe the most thoughtful design usually comes from genuine curiosity about other people's lives.

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